Patient Rights & Responsibilities

At Gleneagles Global Hospitals, we strive to deliver the best of patient-care experience. This includes providing an environment of privacy, cleanliness and the highest standards of clinical care – which we believe is every patient’s rights. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfill to make everyone’s stay pleasant & hassle-free.

 
 

 

  • Right to Impartial Access to Care.
  • Right to Respect.
  • Right to Dignity.
  • Right to Privacy.
  • Right to Confidentiality.
  • Right to Safety.

 

  • Right to Information regarding the diagnosis and treatment.
  • Right to know include information and consent before any research protocol is initiated.
  • Right to know about the safe and effective use of medication and the potential side effects of the medication.
  • Right to know about diet and nutrition.
  • Right to know specific disease process, complications and prevention strategies.
  • Right to Safety.
  • Right to know the Identity and professional status of the Care givers.
  • Right to address any special preferences, spiritual and cultural needs.
  • Right to Access to Communication with people outside the Hospital.
  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.
  • Right to Informed Participation in Decision Involving His/her Care.
  • Right to have an access to his/her clinical records.
  • Right to Refuse Treatment.
  • Right to Explanation of the need for transfer elsewhere for Continuity of Care.
  • Right to be informed of Hospital Rules & Regulations.
  • Right to Information on How to File a Complaint.
  • To actively participate in decisions regarding your health care.
  • To be as accurate and complete as possible when you are asked for information about your medical history.
  • To be honest and direct about everything that happens to you as a patient.
  • To let you doctor or nurse know if you are concerned about treatment, or if you feel you cannot or will not allow for a certain treatment plan.
  • To notify a doctor or nurse at once if you notice or think you notice a change in your health.
  • To notify your doctor or nurse at once if you have any concern about your hospital care.
  • To follow your doctor’s advice and to let your doctor determine your level of activity, diet and health care requirements.
  • To ask promptly for clarification if you do not understand what is asked of you, or why it is asked.
  • To be considerate of other patients. (Noise and smoking can be irritating to other patients).
  • To use hospital property and equipment only for their intended use.
  • To follow the rules and regulations of the hospital.
  • To keep your scheduled appointments or to cancel them in advance if at all possible.
  • To examine your bill and make arrangements for payment.
  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.
  • Be open and accurate about description of symptoms.
  • Participate and ask questions with specialists.
  • Be willing to follow expert advice.
  • Report any complications, allegories immediately.
  • Respect hospital staff and their instructions.
  • Maintain hygiene and decorum.
  • Take active interest in your health.
  • Deviate from the treatment plan.
  • Seek multiple diagnosis of the same problem at the same time.
  • Hide information from the doctor.
  • Self-medication.
  • Deviate from dietary and other instructions.
 

FOR THE DIFFERENTLY ABLED

 
care for elderly

Gleneagles Global Hospitals fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.

care for the differentially abled

We have special parking services for handicapped persons. These are available at all major entrances to the hospital while wheelchair support services are made available immediately. Patient rooms and the rest rooms are appropriately serviced; with convenient navigation and ease of access are our guiding parameters in meeting the needs of the specially-abled patients.

care for the disabled

The staff at Gleneagles Global Hospitals is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.

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OUR CENTERS OF EXCELLENCE

Gleneagles Global Hospitals India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Gleneagles Global Hospitals is the premier facility for treatment and care include the following.

Cardiology
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Nephrology
Neurosurgery
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We are committed to deliver your health aspirations

This simple tool allows you to search and find a doctor belonging to a particular specialty in any of our hospital locations. There are two ways by which you can search. Search by selecting a city followed by our hospital location of your interest within that city and then the specialty for which you are looking to find a doctor. Alternatively, if you already know the name of the doctor you are looking for, please type the correct name in the "Search by doctor's name" search bar and click on Go!

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Written Testimonials

Every day we strive harder to deliver a great patient experience which is not just the treatment but also your overall experience at our facilities. Here is what our patients say!

Video Testimonials

Hear the stories of individuals who've overcome extraordinary odds to reclaim their health!

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Media Experts Speaks

BGS Gleneagles Global Hospitals, a part of Parkway Pantai, successfully performed south India’s first sutureless aortic valve replacement. Sutureless aortic valve replacement is designed to be highly versatile and suitable for a wide range of surgical approaches, including traditional and minimally invasive.

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BGS Gleneagles Global Hospitals, a part of Parkway Pantai, successfully performed south India’s first sutureless aortic valve replacement.Sutureless aortic valve replacement is designed to be highly versatile and suitable for a wide range of surgical approaches, including traditional and minimally invasive.

Read More

BGS Gleneagles Global Hospitals, a part of Parkway Pantai, successfully performed south India’s first sutureless aortic valve replacement. Sutureless aortic valve replacement is designed to be highly versatile and suitable for a wide range of surgical approaches, including traditional and minimally invasive.

Read More

National Outreach Clinics

Gleneagles Global Hospitals brings you the Outreach Clinics to your own cities to offer expert consultation on a wide range of specialties and treatments. Meet highly experienced and skilled doctors for the best diagnosis, second opinion and diagnostic consultation. While your local doctors are always the first point of call, an Outreach Clinic helps you connect with specialists for an expert opinion.

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