For an exceptional patient-experience
At Gleneagles Global Hospitals, it is our everyday endeavor to deliver the best of patient-care experience. Clinical excellence and excellence in patient-experience are the twin pillars of our successful growth trajectory. Gleneagles Global Hospitals has been widely accredited by several leading agencies worldwide as a center of excellence. The accreditation is a proof of our tireless efforts in making hospitals more patient-friendly, clinically advanced and infrastructural wise superior.
Also, we trust that patients have certain undeniable rights and certain expected responsibilities too. Patient rights include access to an environment of privacy, cleanliness and the highest standards of clinical care. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfill to make everyone’s stay pleasant and hassle-free.
Gleneagles Global Hospitals has an uncompromising stance on all aspects of patient safety. Safety and quality of the blood and blood products used in all our hospital facilities meets the highest clinical standards worldwide. Gleneagles Global Hospitals has been accredited by the NABL, an autonomous body under the aegis of Department of Science & Technology for consistent adherence to international standards in handling blood donations and blood products. A periodic assessment helps keep the standards consistently high. Screening for HIV I & HIV II and HIV p24 antigen; Hepatitis B surface antigen; Antibody to Hepatitis C; Syphilis and Malaria, etc., are carried out.
Gleneagles Global Hospitals provides all patients, visitors, employees and others on its premises with a clean, and hygienically safe environment. This is achieved by maintaining the highest standards of logistical management, waste management and infection control. The infection control standards include cleanliness, sterilization, and pest-control with period fumigation. We encourage our patients and staff to maintain personal hygiene and isolate any possibilities that contaminate the sterile environment within the hospital.
Gleneagles Global Hospitals has consistently benchmarked itself against the highest global quality standards. This means our patients have the most advanced clinical experience as well as access to international standard premises, labs and other avenues. The international quality standards govern the following aspects – safety measures, procurement standards, evaluation procedures, feedback mechanism and workplace ethics. The international quality standards safeguard our patients’ interest and minimize the risk of injuries, infections etc., at the hospital premises The hospital has a Halal certification to provide Muslim patients with facilities and cuisine that are as per the Islamic principles.
Gleneagles Global Hospitals is accredited by several national and internationally recognized accreditation agencies which is a testament to our tireless efforts to provide our patients with world class clinical standards. The Hospital is accredited by the National Accreditation Board for Hospitals and Healthcare Providers as well as the NABL. These accreditations not only recognize the existing levels of excellence but also provide a commitment to the continuation of the same standards with periodic assessments.
The goal is to make a patient’s stay as comfortable as possible. If patients have a concern or a problem, they are requested to fill the feedback form or tell their International Patients Service Coordinator. The staff is here to answer questions, to offer support, and to inform the patients of available resources.
- To receive considerate, respectful, and compassionate care in a safe setting regardless of age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities
- To receive care in a safe environment free from all forms of abuse, neglect, or mistreatment
- To be called by patient’s proper name and to be in an environment that maintains dignity and adds to a positive self-image
- To be told the names of the doctors, nurses, and all health care team members directing and/or providing care
- To have a family member or person of choice and to be designated a doctor promptly on admission to the hospital
At Gleneagles Global Hospitals, we not only want our patients to be aware of their rights, but also the impending responsibilities that will ensure that the hospital works systematically to provide proper care and safety for all its patients. Patients are required to:
- Provide complete and accurate information, including full name, address, home telephone number, date of birth, insurance carrier and employer, when it is required
- Provide complete and accurate information about patient’s health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to the health, including perceived safety risks.
- Ask questions when they do not understand information or instructions
- If the patient does not understand or follow through the treatment plan, then it is the patient’s responsibility to tell the doctor
- Actively participate in pain management plan and keep doctors and nurses informed of the effectiveness of the treatment.
- Treat all hospital staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy, and number of visitors.
- Provide complete and accurate information about health insurance coverage and pay bills in a timely manner
- Keep appointments, be on time, and call the health care provider if appointments need to be re-scheduled.
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OUR CENTERS OF EXCELLENCE
Gleneagles Global Hospitals India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Gleneagles Global Hospitals is the premier facility for treatment and care include the following.
Orthopaedics & Joint Replacement
We are committed to deliver your health aspirations
This simple tool allows you to search and find a doctor belonging to a particular specialty in any of our hospital locations. There are two ways by which you can search. Search by selecting a city followed by our hospital location of your interest within that city and then the specialty for which you are looking to find a doctor. Alternatively, if you already know the name of the doctor you are looking for, please type the correct name in the "Search by doctor's name" search bar and click on Go!
Every day we strive harder to deliver a great patient experience which is not just the treatment but also your overall experience at our facilities. Here is what our patients say!
Mr Askari Hjiran Farag
"I would like to thank all of you here at GLENEAGLES BGS GLOBAL HOSPITALS specially the Neurosurgery team. The help you provided with the care and affection was beyond our expectations. The guidance and the support, we are very happy with the results and how the surgery was done. Our special thanks to the Neurosurgery team, International department, and radiology for the kind and special care."
Thank you isn't enough for the outstanding care and kindness shown to me and my family during my wife's recent liver transplant surgery at your amazing hospital. he care and attention we received was far beyond our expectations. Never have we seen such a remarkable group of individuals and team members.
Four year old Abdul Rahman was diagnosed with aplastic anaemia wherein the body stops producing new blood cells. He underwent a bone marrow transplant donated by his older sister Shahad, both the siblings have recovered well and living a healthy life.
Margaret from Kenya, suffered from a dislocated hip right from her childhood. A subsequent accident further complicated her condition and yet she found no reprieve. Finally, at BGS Gleneagles Global Hospitals Bengaluru she underwent a hip replacement surgery and is now walking perfectly well.
Hear the stories of individuals who've overcome extraordinary odds to reclaim their health!
Mrs Radha Madhavi Underwent Laparoscopic Fundoplication Surgery
Mr Prasad Underwent Laparoscopic Cholecystectomy Surgery
Mr Rakesh Kumar HIP Replacement Underwent Surgery
Mrs Rajya Lakshmi underwent Spine Surgery
Mr Ibrahim Hussain Mohd Underwent Total Knee Replacement Surgery
National Outreach Clinics
Gleneagles Global Hospitals brings you the Outreach Clinics to your own cities to offer expert consultation on a wide range of specialties and treatments. Meet highly experienced and skilled doctors for the best diagnosis, second opinion and diagnostic consultation. While your local doctors are always the first point of call, an Outreach Clinic helps you connect with specialists for an expert opinion.KNOW MORE