Gleneagles Global Hospitals works extensively with its international patients to ensure that their travels are hassle-free and easy. However, patients ought to be vigilant and well aware of their rights and responsibilities. Prior to travel they must check for the following,

• Valid visa and travel arrangements.
• Medical records like X-Rays, MRI's, health histories, photographs, immunization records, prescriptions and any other health records relevant to the surgery. Remember to carry all these medical reports and any medicines in your carry-on luggage. Gleneagles Global Hospitals provides you with locker facilities for your valuables and important documents.
• A confirmation from the local doctor on travel fitness.
• Availability of the doctor and facilities for the procedure at the Hospital you are traveling to. Confirmation of facilities to stay during the course of the treatment.
• An international driver’s license, if you wish to drive in India.
• Understand the estimate cost and quality of care to be provided.
• Have a clear understanding of the follow-up care and time required for recovery.
• If you are traveling abroad for medical reasons for the first time, there are certain pointers to overcome Deep Vein Thrombosis (DVT) which includes taking short walks down the aisle on the plane, exercising the muscles of your lower legs, which act as a pump for the blood in the veins, wearing loose fitting clothes, drinking enough water, avoiding alcohol and other caffeinated drinks.

Every visitor to India, including medical tourists, need to obtain a valid Indian visa for the purpose and duration of their travel. The visa can be attained by approaching the Indian embassy or high commissioner in your respective city or the one that is closest to your city. The Indian embassy or high commissioner will review your application and adjudicate on the visa.

Gleneagles Global Hospitals works closely with the patient and the next of kin travelling with the patients to provide necessary accommodation and other facilities. We try our best to ensure that the patients and caregivers are offered the best of accommodation suiting the individual needs of people concerned. However, depending on the supply and demand of such facilities, all the requirements may not be catered to at all times. Gleneagles Global Hospitals offers facilities for safekeeping of valuable items and documents.

A Patient Relations Cell is tasked with ensuring that all our in-patients have an extremely friendly and hassle-free patient experience while at Gleneagles Global Hospitals. Our patients are provided with the best of infrastructure, facilities and staff assistance to make their hospital stay pleasant. We hope to deliver the right treatment and value for patients and their family members.

Our dedicated staff and tireless personnel will strive to ensure that you have a pleasant stay at the hospital. In case of any concerns, the Patient Relations Cell acts as a facilitator to arrive at a solution that is within the rules of the Hospital; meets the concerns of the patients; and does not infringe upon the rights of other patients and hospital staff.

The following concerns are handled by the Patient Relations Cell:

• Concerns about your hospitalization
• Questions on the Hospital policies
• Questions on the services rendered at Gleneagles Global Hospitals
• Any special needs that of the patient and/or family members