Patient Rights & Responsibilities
At Gleneagles Global Hospitals, we strive to deliver the best of patient-care experience. This includes providing an environment of privacy, cleanliness and the highest standards of clinical care – which we believe is every patient’s rights. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfill to make everyone’s stay pleasant & hassle-free.
- Right to Impartial Access to Care.
- Right to Respect.
- Right to Dignity.
- Right to Privacy.
- Right to Confidentiality.
- Right to Safety.
- Right to Information regarding the diagnosis and treatment.
- Right to know include information and consent before any research protocol is initiated.
- Right to know about the safe and effective use of medication and the potential side effects of the medication.
- Right to know about diet and nutrition.
- Right to know specific disease process, complications and prevention strategies.
- Right to Safety.
- Right to know the Identity and professional status of the Care givers.
- Right to address any special preferences, spiritual and cultural needs.
- Right to Access to Communication with people outside the Hospital.
- Right to know the information on the expected cost of the treatment.
- Right to consult with other Specialist(s) at His/Her own Expense.
- Right to Explanation for All Items in the Bill.
- Right to Informed Participation in Decision Involving His/her Care.
- Right to have an access to his/her clinical records.
- Right to Refuse Treatment.
- Right to Explanation of the need for transfer elsewhere for Continuity of Care.
- Right to be informed of Hospital Rules & Regulations.
- Right to Information on How to File a Complaint.
- To actively participate in decisions regarding your health care.
- To be as accurate and complete as possible when you are asked for information about your medical history.
- To be honest and direct about everything that happens to you as a patient.
- To let you doctor or nurse know if you are concerned about treatment, or if you feel you cannot or will not allow for a certain treatment plan.
- To notify a doctor or nurse at once if you notice or think you notice a change in your health.
- To notify your doctor or nurse at once if you have any concern about your hospital care.
- To follow your doctor’s advice and to let your doctor determine your level of activity, diet and health care requirements.
- To ask promptly for clarification if you do not understand what is asked of you, or why it is asked.
- To be considerate of other patients. (Noise and smoking can be irritating to other patients).
- To use hospital property and equipment only for their intended use.
- To follow the rules and regulations of the hospital.
- To keep your scheduled appointments or to cancel them in advance if at all possible.
- To examine your bill and make arrangements for payment.
- Right to know the information on the expected cost of the treatment.
- Right to consult with other Specialist(s) at His/Her own Expense.
- Right to Explanation for All Items in the Bill.
- Be open and accurate about description of symptoms.
- Participate and ask questions with specialists.
- Be willing to follow expert advice.
- Report any complications, allegories immediately.
- Respect hospital staff and their instructions.
- Maintain hygiene and decorum.
- Take active interest in your health.
- Deviate from the treatment plan.
- Seek multiple diagnosis of the same problem at the same time.
- Hide information from the doctor.
- Self-medication.
- Deviate from dietary and other instructions.
FOR THE DIFFERENTLY ABLED
Gleneagles Global Hospitals fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.
We have special parking services for handicapped persons. These are available at all major entrances to the hospital while wheelchair support services are made available immediately. Patient rooms and the rest rooms are appropriately serviced; with convenient navigation and ease of access are our guiding parameters in meeting the needs of the specially-abled patients.
The staff at Gleneagles Global Hospitals is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.
Gleneagles Global Hospitals India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Gleneagles Global Hospitals is the premier facility for treatment and care include the following. This simple tool allows you to search and find a doctor belonging to a particular specialty in any of our hospital locations. There are two ways by which you can search. Search by selecting a city followed by our hospital location of your interest within that city and then the specialty for which you are looking to find a doctor. Alternatively, if you already know the name of the doctor you are looking for, please type the correct name in the "Search by doctor's name" search bar and click on Go! Every day we strive harder to deliver a great patient experience which is not just the treatment but also your overall experience at our facilities. Here is what our patients say! "I would like to thank all of you here at GLENEAGLES BGS GLOBAL HOSPITALS specially the Neurosurgery team. The help you provided with the care and affection was beyond our expectations. The guidance and the support, we are very happy with the results and how the surgery was done. Our special thanks to the Neurosurgery team, International department, and radiology for the kind and special care." Thank you isn't enough for the outstanding care and kindness shown to me and my family during my wife's recent liver transplant surgery at your amazing hospital. he care and attention we received was far beyond our expectations. Never have we seen such a remarkable group of individuals and team members. Four year old Abdul Rahman was diagnosed with aplastic anaemia wherein the body stops producing new blood cells. He underwent a bone marrow transplant donated by his older sister Shahad, both the siblings have recovered well and living a healthy life. Margaret from Kenya, suffered from a dislocated hip right from her childhood. A subsequent accident further complicated her condition and yet she found no reprieve. Finally, at BGS Gleneagles Global Hospitals Bengaluru she underwent a hip replacement surgery and is now walking perfectly well. Hear the stories of individuals who've overcome extraordinary odds to reclaim their health! Two teenage brothers Shashank Thakur and Rajeev Thakur were operated upon by a team of doctors at Aware Gleneagles Global Hospital to bring them back to normalcy from a point of almost no return. Surgeons from Aware Gleneagles Global Hospital, LB Nagar, on Thursday said they had successfully helped two teenage brothers walk again after a near-fatal accident that caused serious multiple injuries. The number of jaundice cases in the city has seen an increase of around 10-15% over the past few months... Gleneagles Global Hospitals brings you the Outreach Clinics to your own cities to offer expert consultation on a wide range of specialties and treatments. Meet highly experienced and skilled doctors for the best diagnosis, second opinion and diagnostic consultation. While your local doctors are always the first point of call, an Outreach Clinic helps you connect with specialists for an expert opinion. YOU MAY BE INTERESTED IN
OUR CENTERS OF EXCELLENCE
Cardiology
Medical Oncology
Nephrology
Neurosurgery
Orthopaedics & Joint Replacement
We are committed to deliver your health aspirations
Written Testimonials
Mr Askari Hjiran Farag
Vasudev Shewakramani
Abdul Rahman
Margaret Wanjiru
Video Testimonials
Successful Cogenital Spinal disorder | Dr Suresh Sankhla
Cooperative and Motivating staff
Best Kidney transplant hospital in India | Patient testimonial
Best Hospital for Lung transplantation in India
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National Outreach Clinics
